TelecomSwift
BPO & VoIP Solutions

Every call answered. Every line clear.

TelecomSwift runs your customer contact centre and the voice network behind it. Trained agents handle your inbound and outbound calls, chats and emails, on carrier-grade VoIP we build and manage.

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Contact centre live 24/7 HD voice · Opus / G.722 Encrypted SIP (TLS/SRTP)
A TelecomSwift support agent with a headset handling a live call, with the inbound call queue on screen
24/7/365Round-the-clock coverage
99.99%VoIP network uptime target
<20sAverage speed of answer
4.3+ MOSVoice quality on every route
About TelecomSwift

One partner for your people and your phone lines

Most companies hire one vendor for call centre staff and another for telephony, then spend their time between the two. We run both, so there is one team accountable for every customer conversation.

  • Dedicated, trained agentsAgents learn your products, tone and processes before they take a single call.
  • Our own VoIP infrastructureHosted PBX, SIP trunks and dialers that we monitor and support around the clock.
  • Transparent reportingLive dashboards for call volume, answer speed, quality scores and outcomes.
Three TelecomSwift agents wearing headsets at their workstations, with a 24/7 clock on the wall
BPO Services

Customer contact, handled by people who know your business

Scale up for a product launch or run a full-time support desk. Choose the channels and hours you need, and we staff, train and manage the team.

Inbound Customer Support

Friendly, well-trained agents answer customer calls, resolve queries and log every interaction in your CRM.

Order statusProduct queriesComplaints

Outbound Sales & Lead Generation

Targeted outbound campaigns that qualify prospects, follow up on enquiries and turn interest into booked sales.

Lead qualificationUpsellingSurveys

Technical Support Helpdesk

Tier 1 and Tier 2 troubleshooting for software, hardware and connectivity, with clear escalation to your engineers.

Tier 1 / Tier 2TicketingRemote assist

Live Chat & Email Support

Fast written support across website chat, email and social messaging, with consistent tone and response times.

Web chatEmailSocial DMs

Appointment Setting

We book qualified meetings, demos and service visits straight into your team's calendars, with reminders sent ahead.

B2B meetingsDemosReminders

Back-Office & Data Entry

Accurate order processing, data entry, CRM updates and record verification, so your in-house team can focus on growth.

Order processingCRM updatesVerification
VoIP Solutions

Business phone systems that sound clear and never drop

Move your phones to the cloud and cut call costs. We design, install and support the full voice stack, from desk phones to carrier routes.

SIPG.711G.729OPUSTLS / SRTPSTIR/SHAKEN
Diagram of a TelecomSwift cloud PBX connecting desk phones, softphones and mobile apps, with a SIP trunk to the public phone network

Hosted PBX

A full cloud phone system with extensions, voicemail-to-email, call transfer and conferencing. No hardware to maintain.

SIP Trunking

Connect your existing PBX to our network for high-capacity, low-cost local, national and international calling.

Predictive & Auto Dialers

Power, preview and predictive dialing modes that keep outbound agents talking instead of waiting.

DID & Toll-Free Numbers

Local, national and toll-free numbers in many countries, with number porting so you keep the numbers you have.

IVR & Smart Call Routing

Multi-level IVR menus, skills-based routing, time-of-day rules and queue callbacks that get callers to the right person.

Call Recording & Analytics

Record every call, score quality and track real-time metrics like answer speed, abandonment and handle time.

Request a VoIP Consultation
How We Work

From first call to go-live in four steps

A typical programme launches in two to four weeks, depending on the number of agents, channels and integrations.

Discovery

We learn your customers, call volumes, peak hours, tools and goals, then agree on the service levels that matter to you.

Week 1

Solution Design

We plan team size, shift coverage, call flows, IVR and VoIP setup, and integrate with your CRM and helpdesk.

Week 1–2

Hiring & Training

Agents are selected and trained on your products, scripts and brand voice, then certified through mock calls.

Week 2–3

Go-Live & Optimise

We launch with close supervision, review recordings and dashboards weekly, and keep improving the results.

Week 3–4 onwards
Why TelecomSwift

Service levels you can measure

You see the same numbers we do. Every programme runs against agreed targets, reported live and reviewed with you every month.

Average speed of answerTime a caller waits before an agent picks up< 20 sec
Service levelCalls answered within the target time80/20 or better
Call abandonmentCallers who hang up before reaching an agent< 5%
Quality assurance scoreCalls reviewed and scored by our QA team90%+
VoIP voice qualityMean Opinion Score, measured per routeMOS 4.3+

Targets are set per programme during discovery and written into your service agreement.

Live operations dashboard showing average speed of answer, service level, voice quality score and calls handled per hour

Secure by design

Encrypted calls, role-based access, clean-desk policy and NDAs for every agent.

Always on

24/7 staffing and network monitoring, with backup power and redundant internet links.

Flexible scaling

Add agents for seasonal peaks or new campaigns without long-term lock-in.

Industries

Built for businesses that live on the phone

E-commerce & Retail Telecom & ISPs SaaS & Technology Healthcare Providers Travel & Hospitality Real Estate Logistics & Delivery Education Home Services
FAQ

Common questions

Can't find your answer? Send us a message and our team will get back to you.

Small teams can go live in about two weeks. Larger programmes with custom integrations usually take three to four weeks, including agent training and test calls.

Yes. We port your current numbers to our VoIP platform so customers keep calling the same numbers. We schedule the port to avoid any downtime.

We work inside the tools you already use, including popular CRMs and helpdesks. Our dialers and PBX can also connect to them for click-to-call, screen pops and call logging.

We support everything from a few shared agents to large dedicated teams. VoIP plans are available month to month, and BPO programmes are priced per agent hour or per seat.

Calls are encrypted with TLS and SRTP, access is limited by role, and all agents sign confidentiality agreements. Recordings are stored securely and kept only as long as you specify.
Contact Us

Tell us what you need. We'll send a plan and a quote.

Share a few details about your call volumes and goals. A solutions consultant will reply within one business day.

  • Call sales+1 (607) 698-0983
  • Emailinfo@telecomswift.com
  • Support hours24 hours a day, 7 days a week
  • Office20 Commerce Dr, Cranford, NJ 07016, USA

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